FAQs Page - Medokine

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping Questions

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5. Contact Questions

1. General Questions

What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can request a return within 30 days after receiving your item. Please note that products must be unused, in their original packaging, and return shipping costs are the customer’s responsibility (unless the item is defective or incorrectly delivered). To start a return, simply contact us at info@medokine.com

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to follow your order via the carrier’s website. Please allow up to 48 hours for the tracking link to become active.

Can I cancel or modify my order?

We process orders quickly to ensure fast delivery. If you wish to modify or cancel your order, please contact us immediately at info@medokine.com
. If your order has not yet been shipped, we’ll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and a 30-day return period, so you can shop with confidence.

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, Maestro), PayPal, Google pay and Apple Pay.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Our standard delivery time is 7–13 business days after processing. You’ll receive a tracking link by email once your order has shipped. Please allow up to 48 hours for tracking to become active.

How much does shipping cost?

Shipping is completely free on all orders. There are no hidden fees.

Do you offer free shipping?

Yes! We offer free shipping on every order, regardless of the order amount.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@medokine.com

What are your business hours?

Our team is available Monday to Friday from 9:00am to 5:00pm (CET). If you contact us outside these hours, we’ll get back to you on the next business day.

How can I provide feedback?

We love hearing from our customers! You can send us your feedback directly via email at info@medokine.com
Your input helps us improve and grow.

Do you have a physical address?

Medokine is an online-only store, so we do not have a physical retail location. This allows us to keep prices fair and focus on delivering the best possible products and service online.